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  Top » Store » FAQ » Contacting Us
Contacting Us

  1. How can I contact you?

  2. I tried to telephone you but there was no answer.

  3. I have not had a reply to the email I sent.


  1. How can I contact you?


    CLICK HERE to see our Contact Us page.



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  2. I tried to telephone you but there was no answer.


    We are not always able to answer the phone especially since we have customers all over the world and time differences come into play.

    Both our landline and mobile numbers have voicemail, so do please leave us a message if you would like us to return you call.
    We respect your privacy and will never call you unless you have asked us to do so.
    If you provide your contact details and a suitable time to call we will make every effort to call, and have done so for many of our customers, all over the world.
    Please provide -
    Your name
    Your contact telephone number - due to the extremely high costs of calling a mobile phone outwith the UK, if your are not in the UK please provide a landline number.
    A suitable time to call - again if you are calling from outwith the UK, please let us know where you are so we can calculate the time difference and call when you have asked.
    A brief message with your enquiry.

    Thank you.



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  3. I have not had a reply to the email I sent.


    Whether you send an email to us using your email account or using the Contact Us page on our website, you will receive an automated reply which lets you know we have received your email and will deal with your enquiry.
    If you do not receive this reply, it may have gone into your SPAM folder so please check.
    You may also be able to setup your email account to ensure any mail from us - enquiries@burlesqueblue.com - is accepted.

    We make every effort to ensure we reply to all email within 2 working days, and usually do so well before this time.

    There are many reasons why someone may not receive an email reply from us and these include -
    Our reply being put in your SPAM folder, please check.
    A problem with your mail server.
    Your mailbox being full.
    A setting on your email account which does not allow mail from us, even if you have sent mail to us.

    In many cases our email server will let us know that an email we sent to you has not been delivered and provide some indication of the reason. In this case we will always try to resend the message if we can.

    If your enquiry is complex, it may take some time to provide a suitable reply which has all the information required, but we will send an email to you letting you know we are dealing with your enquiry and advising you that a full reply will take longer.

    Your email is important to us so if for any reason you have not received a reply within 2 working days, please let us know.



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