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  Top » CDS » Returns & Exchanges
Returns & Exchanges

Faulty Items

If you receive a product which needs to be returned due to a manufacturing fault it will be replaced or refunded as per your instructions. Please return it to us within 30 days using the Returns procedure below. Please note that Imperfect Hosiery cannot be returned as faulty.

Non Faulty Items

Hosiery & Lingerie - If you would like to return or exchange your hosiery or lingerie product for an alternative size or colour then, providing the package has not been opened, or had the seal broken, and is within 30 days of purchase, we will accept the return using the Returns Procedure below.

We cannot accept non-faulty hosiery and lingerie items for return if the package has been opened.

Footwear - If you would like to return or exchange your footwear for an alternative then, providing the footwear has not been be tried on any surface other than carpet since this may damage the sole and heel, and is within 30 days of receipt or order, we will accept the return using the Returns Procedure below.

If any returned item, upon inspection, is deemed to have been worn or damaged we reserve the right to refuse a refund or exchange.

Return Postage Costs

You will need to pay the postage on the returned goods. Please note that total refund amount can never exceed the initial transaction value.

Posting Your Return

We stongly advise that proof of postage is obtained in case your return gets lost in the post. Your local post office can provide information on the correct postage to use to reflect the value and ensure a signature is obtained upon delivery. If your return does not reach us we canot issue an exchange or refund without such proof.

Returns Procedure

1. Please package up the products to be returned carefully and package suitably.
2. Please include your original dispatch note and write on there the details relating to your return and any exchange info if relevant.
If you haven't got your original dispatch note please enclose your returns details on a separate sheet of paper quoting your original order number (this helps us to track your return quickly).
3. Send the returned goods to

Burlesque Blue Ltd
35 Meiklewood Avenue

Once we receive your returned goods in an acceptable condition a refund or replacement will be processed.